Frequently Asked Questions | Start Mattering Apparel
Shipping & Delivery
Do you ship internationally?
Yes. We currently ship to the U.S. and selected international destinations. Shipping options and costs are shown at checkout.
How long will my order take to arrive?
U.S. orders typically arrive in 3–5 business days. International delivery may take 7–14 business days, depending on customs and the carrier.
Do you offer free shipping?
At this time, we do not offer free shipping. Shipping costs are calculated at checkout based on your location and order size.
Returns & Exchanges
What is your return policy?
You can return unworn items within 30 days for a full refund. Visit our [Returns & Exchanges page] for full details.
Can I exchange for a different size or color?
Yes. Exchanges are free within 30 days if the item is in new condition.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
How do I track my order?
Once your order ships, you’ll receive a tracking link by email. You can also log in to your account to view the status.
Products & Sizing
What sizes do you offer?
Most of our t-shirts, hoodies, and hats run from XS to XXL. Refer to the [Size Guide] for precise measurements.
Are your products unisex?
Yes. Our apparel is designed with a unisex fit to suit everyone.
What do the symbols mean on your clothing?
Our core icons are the Fingerprint (Uniqueness), Fire (Transformation), and Ripple (Legacy) — visual reminders of intentional living and bold change.
Mission & Movement
What does “Start Mattering” mean?
It’s our belief that when you live like you matter, everything changes. Our apparel is designed to remind you — and those around you — that You Matter. Live Like It.
Who founded Start Mattering?
Start Mattering was founded by John R. Miles, host of the Passion Struck Podcast and author of the award-winning book Passion Struck.
How does my purchase make a difference?
Every order fuels our larger mission — funding free content, scholarships, and community programs that help people ignite their spark and live with intention.